- If you have any emergency overseas, please seek assistance at the following:
Hotline: +66(0) 2342 3237 (24 hours)
Email: claim-TH@allianz.com - Gather supporting documents. Collect all required documents specific to your type of claim.
- Complete and submit claim form. Download the claim form and complete it. Submit the completed form along with all supporting documents.
- Lodge a claim by phone at our 24-hour Call Center Tel. +66(0) 2342 3237 or by e-mail: claim-TH@allianz.com
- All documents must be sent to AWP Services (Thailand) Co.,Ltd., 1091/335, 7th Floor, City Link Tower, New Petchburi Road, Makkasan, Rajthevi, Bangkok 10400 Tel. +66(0) 2342 3237
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Medical Expense
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Baggage Delay
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Baggage Damage
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Travel Delay
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Baggage Loss or Loss of Personal Property
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Trip Cancellation or Curtailment
Medical Expense
Travel Insurance Claim Procedure
Remark: Please provide the original copy when the Company requests to consider a claim.
Claim Request Supporting Documents
- Copy of Passport
- E-ticket/boarding pass of departure and arrival flights from Thailand
- Full Medical report mentioned Chief Complaint, Diagnosis and Treatment Details
- Receipt of medical expenses and Breakdown Invoice/Detailed Medical expenses
- Copy of prescription/Picture of Prescripted Medications
- In case of In-patient, please provide further document as below
– Admission Note, Doctor Order and Progress Note - Copy of the first page of the Insured’s passbook (for indemnity payment transfer)
Claim Payment Process
The standard claim consideration period is usually within 30 days after the company receives all necessary and complete documents.
In cases where there is reasonable doubt regarding the validity of a claim based on the policy coverage, the consideration period may be extended but will not exceed 90 days from the date the complete documents are received.
Note: The time periods mentioned above are guidelines and not legally binding. The actual claim consideration will depend on the terms, conditions, and exceptions of each insurance policy. The company may request additional information or supporting documents before concluding the claim assessment.
Claim Payment
After receiving the signed agreement letter and complete evidence of damages, the company will make the claim payment to the insured within 15 days from the date the claimant agrees to the compensation amount.
Condition
Indemnity payment can be transferred to savings account of any bank except Government Savings Bank, Islamic Bank of Thailand, Bank for Agriculture and Agricultural Cooperatives, and Government Housing Bank. A cheque payment will be made if the Insured does not have a passbook.
Baggage Delay
Travel Insurance Claim Procedure
- If you have any emergency overseas, please seek assistance at the following:
Hotline: +66(0) 2342 3237 (24 hours)
Email: claim-TH@allianz.com - Gather supporting documents. Collect all required documents specific to your type of claim.
- Complete and submit claim form. Download the claim form and complete it. Submit the completed form along with all supporting documents.
- Lodge a claim by phone at our 24-hour Call Center Tel. +66(0) 2342 3237 or by e-mail: claim-TH@allianz.com
- All documents must be sent to AWP Services (Thailand) Co.,Ltd., 1091/335, 7th Floor, City Link Tower, New Petchburi Road, Makkasan, Rajthevi, Bangkok 10400 Tel. +66(0) 2342 3237
Remark: Please provide the original copy when the Company requests to consider a claim.
Claim Request Supporting Documents
Claim Payment Process
The standard claim consideration period is usually within 30 days after the company receives all necessary and complete documents.
In cases where there is reasonable doubt regarding the validity of a claim based on the policy coverage, the consideration period may be extended but will not exceed 90 days from the date the complete documents are received.
Note: The time periods mentioned above are guidelines and not legally binding. The actual claim consideration will depend on the terms, conditions, and exceptions of each insurance policy. The company may request additional information or supporting documents before concluding the claim assessment.
Claim Payment
After receiving the signed agreement letter and complete evidence of damages, the company will make the claim payment to the insured within 15 days from the date the claimant agrees to the compensation amount.
Condition
Indemnity payment can be transferred to savings account of any bank except Government Savings Bank, Islamic Bank of Thailand, Bank for Agriculture and Agricultural Cooperatives, and Government Housing Bank. A cheque payment will be made if the Insured does not have a passbook.
- Copy of Passport
- E-ticket/boarding pass of departure and arrival flights from Thailand
- E-ticket/boarding pass of the Incident Flight
- Delivery Report Mention the delivery time and date
- Personal Irregurality Report issued by the common carrier
- Proof of compensation from the common carrier (if any)
- Copy of the first page of the Insured’s passbook (for indemnity payment transfer)
Baggage Damage
Travel Insurance Claim Procedure
- If you have any emergency overseas, please seek assistance at the following:
Hotline: +66(0) 2342 3237 (24 hours)
Email: claim-TH@allianz.com - Gather supporting documents. Collect all required documents specific to your type of claim.
- Complete and submit claim form. Download the claim form and complete it. Submit the completed form along with all supporting documents.
- Lodge a claim by phone at our 24-hour Call Center Tel. +66(0) 2342 3237 or by e-mail: claim-TH@allianz.com
- All documents must be sent to AWP Services (Thailand) Co.,Ltd., 1091/335, 7th Floor, City Link Tower, New Petchburi Road, Makkasan, Rajthevi, Bangkok 10400 Tel. +66(0) 2342 3237
Remark: Please provide the original copy when the Company requests to consider a claim.
Claim Request Supporting Documents
- Copy of Passport
- E-ticket/boarding pass of departure and arrival flights from Thailand
- E-ticket/boarding pass of the Incident Flight
- Proof of Damage/ Picture of Damaged Baggage
- Personal Irregurality Report issued by the common carrier
- Receipt of Baggage Reparing Fee/Year of purchasing, Price of Purchasing and/or Purhasing Receipt of the non-repairable baggage
- Copy of the first page of the Insured’s passbook (for indemnity payment transfer)
- Proof of compensation from the common carrier (if any)
Claim Payment Process
The standard claim consideration period is usually within 30 days after the company receives all necessary and complete documents.
In cases where there is reasonable doubt regarding the validity of a claim based on the policy coverage, the consideration period may be extended but will not exceed 90 days from the date the complete documents are received.
Note: The time periods mentioned above are guidelines and not legally binding. The actual claim consideration will depend on the terms, conditions, and exceptions of each insurance policy. The company may request additional information or supporting documents before concluding the claim assessment.
Claim Payment
After receiving the signed agreement letter and complete evidence of damages, the company will make the claim payment to the insured within 15 days from the date the claimant agrees to the compensation amount.
Condition
Indemnity payment can be transferred to savings account of any bank except Government Savings Bank, Islamic Bank of Thailand, Bank for Agriculture and Agricultural Cooperatives, and Government Housing Bank. A cheque payment will be made if the Insured does not have a passbook.
Travel Delay
Travel Insurance Claim Procedure
- If you have any emergency overseas, please seek assistance at the following:
Hotline: +66(0) 2342 3237 (24 hours)
Email: claim-TH@allianz.com - Gather supporting documents. Collect all required documents specific to your type of claim.
- Complete and submit claim form. Download the claim form and complete it. Submit the completed form along with all supporting documents.
- Lodge a claim by phone at our 24-hour Call Center Tel. +66(0) 2342 3237 or by e-mail: claim-TH@allianz.com
- All documents must be sent to AWP Services (Thailand) Co.,Ltd., 1091/335, 7th Floor, City Link Tower, New Petchburi Road, Makkasan, Rajthevi, Bangkok 10400 Tel. +66(0) 2342 3237
Remark: Please provide the original copy when the Company requests to consider a claim.
Claim Request Supporting Documents
- Copy of Passport
- E-ticket/boarding pass of departure and arrival flights from Thailand
- E-ticket/boarding pass of the Incident Flight
- SMS/Email of the first delay notification from the common carrier with the details of email receiving date and time
- Personal Irregurality Report issued by the common carrier/Letter from the common carrier detailing the reason of the delay
- E-ticket or Boarding Pass of the Actual Flight(s)
- Copy of the first page of the Insured’s passbook (for indemnity payment transfer)
Claim Payment Process
The standard claim consideration period is usually within 30 days after the company receives all necessary and complete documents.
In cases where there is reasonable doubt regarding the validity of a claim based on the policy coverage, the consideration period may be extended but will not exceed 90 days from the date the complete documents are received.
Note: The time periods mentioned above are guidelines and not legally binding. The actual claim consideration will depend on the terms, conditions, and exceptions of each insurance policy. The company may request additional information or supporting documents before concluding the claim assessment.
Claim Payment
After receiving the signed agreement letter and complete evidence of damages, the company will make the claim payment to the insured within 15 days from the date the claimant agrees to the compensation amount.
Condition
Indemnity payment can be transferred to savings account of any bank except Government Savings Bank, Islamic Bank of Thailand, Bank for Agriculture and Agricultural Cooperatives, and Government Housing Bank. A cheque payment will be made if the Insured does not have a passbook.
Baggage Loss or Loss of Personal Property
Travel Insurance Claim Procedure
- If you have any emergency overseas, please seek assistance at the following:
Hotline: +66(0) 2342 3237 (24 hours)
Email: claim-TH@allianz.com - Gather supporting documents. Collect all required documents specific to your type of claim.
- Complete and submit claim form. Download the claim form and complete it. Submit the completed form along with all supporting documents.
- Lodge a claim by phone at our 24-hour Call Center Tel. +66(0) 2342 3237 or by e-mail: claim-TH@allianz.com
- All documents must be sent to AWP Services (Thailand) Co.,Ltd., 1091/335, 7th Floor, City Link Tower, New Petchburi Road, Makkasan, Rajthevi, Bangkok 10400 Tel. +66(0) 2342 3237
Remark: Please provide the original copy when the Company requests to consider a claim.
Claim Request Supporting Documents
- Copy of Passport
- E-ticket/boarding pass of departure and arrival flights from Thailand
- Police Report or Loss Report issued by the common carrier
- Proof of Robbery by force (if any)
- List of Loss Property
- Proof of owner of the loss property such as Picture(s)/Year of purchasing, Price of Purchasing and/or Purhasing Receipt of the loss property
- Copy of the first page of the Insured’s passbook (for indemnity payment transfer)
Claim Payment Process
The standard claim consideration period is usually within 30 days after the company receives all necessary and complete documents.
In cases where there is reasonable doubt regarding the validity of a claim based on the policy coverage, the consideration period may be extended but will not exceed 90 days from the date the complete documents are received.
Note: The time periods mentioned above are guidelines and not legally binding. The actual claim consideration will depend on the terms, conditions, and exceptions of each insurance policy. The company may request additional information or supporting documents before concluding the claim assessment.
Claim Payment
After receiving the signed agreement letter and complete evidence of damages, the company will make the claim payment to the insured within 15 days from the date the claimant agrees to the compensation amount.
Condition
Indemnity payment can be transferred to savings account of any bank except Government Savings Bank, Islamic Bank of Thailand, Bank for Agriculture and Agricultural Cooperatives, and Government Housing Bank. A cheque payment will be made if the Insured does not have a passbook.
Trip Cancellation or Curtailment
Travel Insurance Claim Procedure
- If you have any emergency overseas, please seek assistance at the following:
Hotline: +66(0) 2342 3237 (24 hours)
Email: claim-TH@allianz.com - Gather supporting documents. Collect all required documents specific to your type of claim.
- Complete and submit claim form. Download the claim form and complete it. Submit the completed form along with all supporting documents.
- Lodge a claim by phone at our 24-hour Call Center Tel. +66(0) 2342 3237 or by e-mail: claim-TH@allianz.com
- All documents must be sent to AWP Services (Thailand) Co.,Ltd., 1091/335, 7th Floor, City Link Tower, New Petchburi Road, Makkasan, Rajthevi, Bangkok 10400 Tel. +66(0) 2342 3237
Remark: Please provide the original copy when the Company requests to consider a claim.
Claim Request Supporting Documents
- Copy of Passport
- E-ticket/boarding pass of the pre-booked departure and arrival flights from Thailand and other flights (if any)
- Copies of medical report or death certificate from a qualified physician treating the Insured Person, Insured Person’s Immediate Family or Close Business Associate, copy of court witness summon
- Proof of relation of Insured Person and Insured Person’s Immediate Family or Close Business Associate
- Documentary proof showing any deposit, travel fare and accommodation charges as well as copies of additional travel and hotel accommodation charges incurred
- Proof of non-refundable pre-book travel fare and accommodation charges and other charges incurred (if any)
- Copy of the first page of the Insured’s passbook (for indemnity payment transfer) or the executor’s passbook with the proof of executor status
Claim Payment Process
The standard claim consideration period is usually within 30 days after the company receives all necessary and complete documents.
In cases where there is reasonable doubt regarding the validity of a claim based on the policy coverage, the consideration period may be extended but will not exceed 90 days from the date the complete documents are received.
Note: The time periods mentioned above are guidelines and not legally binding. The actual claim consideration will depend on the terms, conditions, and exceptions of each insurance policy. The company may request additional information or supporting documents before concluding the claim assessment.
Claim Payment
After receiving the signed agreement letter and complete evidence of damages, the company will make the claim payment to the insured within 15 days from the date the claimant agrees to the compensation amount.
Condition
Indemnity payment can be transferred to savings account of any bank except Government Savings Bank, Islamic Bank of Thailand, Bank for Agriculture and Agricultural Cooperatives, and Government Housing Bank. A cheque payment will be made if the Insured does not have a passbook.
We are ready to cover your trip
Allianz is a global leader in travel insurance and medical assistance services. We offer a wide range of travel insurance plans, including a single-trip plan, an annual plan, or coverage for studying abroad. We are dedicated to providing assistance and protection for you, whenever and wherever we can. We are not limited to insurance and assistance, but we focus on more than that, and all our services are for our valued customers.
Our travel insurance is underwritten by Allianz Ayudhya General Insurance Public Company Limited. Please read and study Travel Insurance Policy for Single Plan, Travel Insurance Policy for Annual Plan and Travel Insurance Policy for Overseas Student Plan that specified all terms and conditions of benefits coverage, exclusions, period of coverage, premium and other relevant information therein. If you have more inquiries or questions, please do not hesitate to contact us for further information or assistance before completing your purchase.
*Terms & conditions apply.